Account Manager

Summary

Job title: Account Manager

Job ID: null

Department: Raleigh - CED

Location: null-null

Description

Summary:

We are looking for an Account/Project Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

Reports to: PC Manager

Minimum Qualifications:

• Previous customer service and/or administrative experience is required (1+ years strongly preferred)- retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well

• Computer proficiency is required

• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency

• Must have stellar communication skills, both written and verbal

• Must be organized, possess strong problem-solving skills

• Must show initiative, self-motivation, perseverance

Preferred Qualifications:

• Bachelor's degree

Working Conditions:

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel - both by car and by air.

Supervisory Responsibilities: No

Essential Job Functions:

• Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.

• Write up customer orders, engage in pricing and availability discussions.

• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.

• CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation:

The following additional compensation may be applicable for this position:

• Commission

• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions

• Disability Insurance

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation

• Health Savings Account (HSA) and matching

• Dependent Care Flexible Spending Account (FSA)

• Teledoc

• Paid Pregnancy & New Parent Leave