The Help Desk Specialist provides end user support for day-to-day computing needs including fielding helpdesk requests, diagnosing and addressing computing, software and network connectivity problems.

Duties/Responsibilities:

• Assists users by answering questions and providing support in a timely manner.
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
• Records data required to analyze problems and track them to final solution.  
• Prepares and presents reports related to IS problems and help desk activity for management review and action.
• Setup new users with laptop, docking station, monitor(s), email account, etc.
• Image laptops & setup for users.
• Performs other related duties as assigned.