STW: Student Print Lab Assistant (Fall 2026)

Position Overview We are seeking a reliable and customer-oriented student worker to join our College print lab team. In this role, you will balance friendly customer service with hands-on technical support, ensuring our specialty printing operations run smoothly.

Key Responsibilities

Customer Service & Front Desk Support

• Welcome Visitors: Serve as the first point of contact, greeting students, staff, and visitors in a warm and professional manner.

• Answer Inquiries: Respond to phone calls and walk-in questions promptly; provide accurate info regarding print services, schedules, and procedures.

• Support Clients: Handle customer inquiries, concerns, or complaints with patience and professionalism.

Technical & Print Operations

• Print Maintenance: Work alongside IT staff to support specialty printing needs. Load ink, media, and toner into plotters and printers.

• Queue Management: Monitor the print queue and release jobs for production.

• Troubleshooting: Perform basic troubleshooting and corrective actions on digital print equipment and workflow systems.

• Issue Resolution: Identify, document, and resolve routine production issues before escalating them to leadership.

• Lab Maintenance: Maintain a safe, secure, and organized production environment, monitor inventory levels, and log operational activities or incidents for management review.

Physical Requirements

• Must be able to safely lift up to 50 lbs (for moving paper rolls, boxes, and toner).