FWS: Front Desk Student Worker

The Student Assistant position within the International Student and Scholar Office (ISSO) is an outward-facing position which requires daily interaction with international students and scholars at UNC Charlotte as well as with all ISSO staff members. Required skills include strong customer service, the ability to work effectively and efficiently in a fast-paced environment, the ability to communicate effectively with students, faculty, and staff of diverse backgrounds, extreme attention to detail, professionalism, maturity, responsibility, and patience.

This position reports to the Administrative Assistant. Below is a list of duties that are expected of the ISSO Student Assistant.

Office/Clerical

• Greet walk-in traffic and answer phones
• Answer frequently asked questions regarding office services, programs, policies and where to find answers to basic questions online
• Be knowledgeable about campus services for referral as appropriate
• Communicate regularly with international students via email, phone, and in-person
• Copy, file, scan immigration documents
• Assist in the processing of applications for a variety of immigration-related benefits
• Assist with express mail shipments as needed
• Perform tasks in various operational systems
• Assist with departmental projects
• Assist in other tasks where appropriate

International Student Program Support

• Assist in updating and creating program materials, both printed and electronic
• Assist in program facilitation based on work schedule including occasional evening programming
• Assist in program support tasks such as room reservations or catering
• Assist in other tasks where appropriate:

• Stay connected with events, news, and noteworthy happening on and around campus.

• Take photographs and/or videos when applicable to accompany posts on social media sites.

• Work with ISSO advisers on creating and managing social media content.