Answers a minimum of 11 calls per hour resolving moderate to complex issues Schedule and verify appointments in clinical information system Verify and update patient demographic and insurance information Send and receive tasks to Provider offices to assist patient with access to medical care Receive and process; expedite, stat and at-risk referrals Contact patients to advise of appointment and referral status Extreme high volume data entry Process and resolve expedited patient complaints Review and processing of medication refills Proactive response to inquiries from patients, Providers, and internal medical personnel