Administrative Assistant

Job Title: Front Desk Associate / Administrative Assistant

Company: Spring Point Counseling

Position Type: Part-time

Reports To: Practice Manager or Clinical Director

Job Summary:

Spring Point Counseling is seeking a warm, organized, and professional Front Desk Associate / Administrative Assistant to support the daily operations of our mental health practice. This role is critical in ensuring a welcoming and compassionate first point of contact for our clients while also maintaining smooth administrative workflows for our clinical team.

Key Responsibilities:

• Greet clients in a compassionate, professional manner, creating a calm and welcoming environment
• Answer phone calls and respond to client inquiries regarding scheduling, services, and insurance
• Schedule, confirm, and modify client appointments using our Electronic Health Records (EHR) system
• Maintain client confidentiality in compliance with HIPAA regulations at all times
• Manage client intake processes, including new client paperwork and consent forms
• Verify client insurance eligibility and benefits; assist with prior authorizations when necessary
• Collect and process payments through our secure billing platform
• Provide administrative support to therapists and clinical staff, including filing, scanning, and documentation
• Monitor and order office and clinical supplies as needed
• Maintain a clean and organized reception and administrative area

Qualifications:

• High school diploma or equivalent required; Associate’s degree or relevant certification preferred
• Prior experience in a healthcare, behavioral health, or mental health office setting preferred
• Familiarity with HIPAA and client confidentiality standards
• Strong computer skills, including EHR systems (e.g., SimplePractice, TherapyNotes, or similar)
• Excellent communication and interpersonal skills, especially in high-emotion or sensitive situations
• Ability to multitask, prioritize, and remain calm under pressure
• Compassionate, patient, and professional demeanor

Work Schedule:

This is a flex position, hours may vary depending on clinic needs.