Loan Key Operator
UNC Charlotte
Part-Time
Closes on Sunday, February 2, 2025
Job Description
- Maintains and files reports and forms.
- Receives and refers visitors, and callers of the reception desk area to appropriate resources in Housing and Residence Life (HRL) and other campus resources.
- Refers students to other resources including Housing and Residence Life administration, ID Card Office, Meal Plan Services, and Handbook.
- Assists students with form completion and providing factual or procedural information including obtaining and returning loan keys, lock changes, checking in, moving out, room changes, health, and safety inspections, applying for housing and cancellations, checking out residence hall equipment, and reserving common space for resident usage.
- Responsible for maintaining confidentiality as this position deals with sensitive information.
- Ensures timely and accurate billing when it comes to loan key charges and fees.
- Uses a variety of office equipment information systems (e.g. telephone, computer with standard software, fax, copier, etc.) to access, input, and verify standard information.
- Uses computer software such as Mercury housing software, Google suite, Microsoft office, Canvas, and others to perform daily administrative tasks and communication creation.
- Coordinates the work schedules of Desk Assistants.
- Reviews and follows up on student work hours and payroll errors.
- Supervises, coaches, and trains student staff on customer service desk procedures, frequently asked questions, loan key procedures and referral options.
- Updates and publishes the Loan Key Desk Staff Manual.
UNC Charlotte