Ready to turn your passion into a career?  Do you dream of working in an exciting and fast-paced logistics environment in the sports, music, fine art and film industries? Want the opportunity to work with ESPN, Disney, NFL and the Taylor Swift Tour? Want to live where water sports and beach life are within easy access?  Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.

 The International Operations Specialist coordinates and manages the end-to-end import/export processes, ensuring timely movement of a client’s goods across different countries and regions, while providing exceptional customer service in promptly and professionally addressing client inquires and concerns.  Manages relationships with international carriers, negotiates rates and secures optimal shipping options for clients.  Collaborates with various departments, including finance and customer service, to ensure seamless operations.

Join us in creating unforgettable experiences and driving success in a fast-paced, exciting industry. Apply today and be a part of a logistics team that values teamwork, innovation, diversity, and excellence.

Location:  New Bern, NC 

Job Type:  Full Time in Office 

Work Schedule: First Shift Monday-Friday. Schedule fluctuates based on workloads (Core hours 9AM-5PM). Rotation of on-call weekend responsibilities. 

Experience:  Entry level (recent college graduates welcome to apply) 

Key Responsibilities:

• Builds and maintains strong relationships with smaller ad hoc clients and larger assigned accounts to provide superior logistics service and develop client loyalty for long-term business.
• Communicates and collaborates with clients and vendors to understand their shipping requirements and provide tailored solutions.
• Prepares and processes the necessary documents and paperwork for the import and export of goods, such as commercial invoices, packing lists, certificates of origin, and customs declarations.
• Coordinates with customs authorities to ensure compliance with import/export regulations and documentation.
• Proactively identifies cost-saving opportunities and efficiency improvements in import/export processes; stays informed on international trade regulations changes and industry trends.
• Resolves any customs clearance or transportation issues during the international shipping process, such as delays, damages, losses, or disputes to maintain the integrity of the supply chain.
• Evaluates and optimizes the efficiency, quality, and cost-effectiveness of the international shipping process, as well as identifying and implementing improvement opportunities.

Qualifications:

• No previous logistics experience is required if the candidate has the propensity to grasp operational processes and procedures
• Enjoy and comfortable working in a customer service role
• Advanced computer skills including programs such as Microsoft Excel, Smartsheet and Outlook
• Must be open to change and an advocate for continuous improvement.
• Must be highly organized with the ability to multitask
• Ability to work in a fast-paced and dynamic environment
• Excellent communication skills
• Must be results-oriented and willing to take ownership of all assigned projects
• Team player with a positive attitude 

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At SOS, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but
your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 

What SOS Global will offer You:

A growing logistics firm backed by an award-winning global parent company within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world’s biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others. 

Fun, fast-paced, family environment, and career potential in beautiful New Bern, NC. 

Opportunity for advancement into increased client & OPS responsibilities and/or management. You can create your own important role in our company, including potential transfers or promotions to our offices in Atlanta, New York or Los Angeles. 

Competitive compensation & benefits package

Pay starting at $43,680 per year, plus potential for overtime as needed.

Generous paid time off. 

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 6 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.

SOS is committed to the full inclusion of all qualified individuals. As part of this commitment, SOS will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@gcl.global SOS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, SOS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SOS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.