STW: OneIT Desktop Support Technician

Build your resume and gain real-world IT experience with the Office of OneIT. The Enterprise Desktop Support group is seeking students to serve as technicians providing hands-on technical support, computer repair, and troubleshooting for faculty, staff, and student employees across campus. Operating across three specialized campus teams, this role offers direct exposure to enterprise IT support operations. No prior professional IT experience is required.

What You'll Do

• Diagnose and resolve computer hardware, software, and peripheral issues.
• Assist campus end-users with technical setup, system deployment, and troubleshooting.
• Collaborate with IT team members across various campus locations.
• Deliver high-quality, professional customer service to the university community.

Qualifications & Preferred Traits

• Technical Aptitude: A basic understanding of how computers work and a strong desire to expand your technical skill set.
• Communication: Clear, professional verbal and written communication skills.
• Growth Mindset: Coachable, proactive, and eager to learn new tools and processes.
• Problem-Solving: Critical thinking skills with a collaborative, team-oriented approach.
• Professionalism: Dependable, customer-focused, and capable of working effectively both independently and in team environments.

Position Details

• Hours: Up to 29 hours per week based on departmental need (flexible scheduling built around your class schedule; some restrictions may apply).
• Location: In-person at various locations across campus.
• Training: Onboarding and continuous on-the-job training provided.