Year-Round Digital Ops Support Intern

Year-Round Digital Ops Support Intern  

Location: Charlotte, NC (On-Site Required) 

Internship Duration: April 6th - December 31st 

Position Overview:  The Digital Operations Support Intern will be involved in dynamic day-to-day tasks that ensure TTX employees' incidents and requests are fulfilled. The candidate will be accountable for providing technical support to TTX employees, contractors, and partners ensuring that escalated issues are properly identified, documented, prioritized, researched, and resolved or escalated quickly and competently. This position will also handle fulfillment-related activities for end user hardware, software, and security access requests. The candidate will participate in formal organization-wide projects and IT initiatives. 

RESPONSIBILITIES: 

• Required to assist computer system users, control and monitor incident management activities, document and implement technical procedures and solutions, and confer with management as needed. 
• Successfully conducts follow-ups to ensure incident resolution and/or service requests are completed to user satisfaction. 
• Develops effective relationships with users and other IT team members to enhance the timeliness and effectiveness of technology solutions. 
• Ensure that asset management processes and procedures are strictly followed, and that hardware and software inventories are properly maintained and accurate. 
• Participate in the development of standards and process improvements, striving for continual improvement and industry best practice methods. 
• Maintain Service Now incidents and Request tickets regarding best practices. 

ANTICIPATED PROJECTS: 

• The intern will assist in projects for desktop and laptop deployments, conference and training room for technology enhancements, and process improvements, including How-To document creations. 
• The intern will assist in on-going day-to-day needs as well, including Request ticket prioritizations. 

QUALIFICATIONS: 

• Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or related discipline. 
• Experience with Microsoft technologies and platforms, including Windows Operating System, Active Directory, Microsoft Office 365, System Center, Service Now, and Intune. 
• Knowledge of current technologies, such as AI, with an understanding of how to best deploy them. 
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. 
• Ability to respond effectively to sensitive inquiries or requests. 
• Strong, clear and concise communication skills, both orally and in writing. 
• Strong planning, organizing, and problem analysis skills.