Technology Support Analyst
UNC Charlotte
Full-Time
Closes on Saturday, January 23, 2027
Job Description
- Troubleshooting & Resolution: Diagnose and resolve hardware, software, network connectivity, and operating system issues for Windows and macOS environments.
- Ticket Management: Log, track, prioritize, and manage support requests using TeamDynamix helpdesk ticketing systems while meeting Service Level Agreements.
- Equipment Lifecycle: Install, configure, deploy, and upgrade desktop computers, laptops, and printers.
- User Onboarding/Offboarding: Set up new hire workstations, configure accounts, and process returned hardware.
- Collaboration: Escalate complex technical problems to OneiT teams when necessary.