Under the direction of the IT Operations Manager, this position provides technical assistance to computer system users. This is a one-year internship opportunity.  This position answers questions and resolves computers issues in-person, via phone or Teams. The successful candidate in this role provides assistance concerning the use of computer hardware and/or software including printing, installation, electronic mail, and operating systems. This position does require weekend work as the successful candidate will provide IT support to the TOC during race weekends.
 

Essential Functions Statement(s)
•Responsible for providing technical and troubleshooting analysis for internal customers
•Logs and tracks all IT related equipment issued to employees 
•Secure orders for new IT equipment
•Assist with MFA functionality on user devices
•Resolves IT related issues remotely or in-person
•Provides assistance to the maintenance and support for the servers to ensure that they are up-to-date, secure and operational
•Responsible for maintaining and upgrading office computers and equipment as needed
•Assists in installation of network cabling and other network equipment
•Installs workstation and other related equipment
•Troubleshoot malfunctions equipment and applications
•Active directory maintenance
•Ensure Ethernet port to patch panel to switch connectivity
•Assist other IT team members with various projects
 
POSITION QUALIFICATIONS
Competency Statement(s)
•Accuracy - Perform work accurately and thoroughly. 
•Accountability - Accept responsibility and account for his/her own actions. 
•Communication, Oral - Ability to collaborate effectively with co-workers, supervisors and managers all having varying degrees of education and background. 
•Communication, Written - Demonstrates an ability to communicate in writing clearly and concisely. 
•Ethical - Demonstrate conduct conforming to a set of values and accepted standards. 
•Organized - Demonstrates being organized or following a systematic method of performing a task. 
•Honesty / Integrity - Truthful and be seen as credible in the workplace. 
•Reliability - Demonstrates being dependable and trustworthy. 
•Detail Oriented - Pays attention to the minute details of a project or task. 
•Customer Oriented - Ability to take care of the customers’ needs while following company procedures. 
•Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 
•Detail Oriented - Ability to pay attention to the minute details of a project or task. 
 
SKILLS & ABILITIES
Internship Requirements:
Must have a minimum of a 3.0 cumulative grade point average                     

Must have completed 30 semester hours prior to the start of the internship

Must be a full-time student (12 semester hours) attending a dour-or two- year university

Must be available to work for one year as an IT intern

Must be legally authorized to work in the United States 

Computer Skills:
Diagnostic and problem-solving skills. In-depth understanding of computer systems and networks. Knowledge of internet security and data privacy principles. 
Certifications &
Licenses:
 
Other Requirements:
Ability to exercise initiative and resourcefulness. Ability to establish and maintain effective working relationships with others. Knowledge of professional office practices. Knowledge of operating general office equipment. Ability to exercise independent judgment and discretion. Ability to work with limited supervision. Ability to understand and carry out moderately complex oral and written instructions, prioritize work and meet time restraints. 
 

Please apply to www.hendrickmotorsports.com/about/careers

Hendrick Motorsports is an equal opportunity employer. EEO/AA/m/f/vets/disabled

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf