Performance & Analytics Manager
UNC Charlotte
Full-Time
Closes on Monday, September 14, 2026
Job Description
The position functions as a cross-functional liaison between operational units and departmental leadership, helping translate operational data, quality findings, and process evaluations into actionable recommendations and sustainable improvements. While supporting analytical and programmatic initiatives across multiple Facilities Management functions, the position also serves as a primary subject matter resource for maintenance operations, maintenance management practices, CMMS/EMS systems, and asset management workflows. The role contributes to the development of operational standards, performance metrics, reporting practices, and improvement strategies that enhance service delivery and organizational effectiveness.
- Analyze operational, financial, and performance data to identify trends, risks, performance gaps, inefficiencies, and opportunities for improvement across Facilities Management operations.
- Develop, maintain, and refine performance metrics, KPIs, dashboards, analytical reports, and benchmarking tools to support operational monitoring and leadership decision-making.
- Evaluate operational performance related to service delivery, work management, backlog, response times, preventive maintenance activities, and resource utilization to support operational effectiveness and continuous improvement efforts.
- Integrate analytical findings with quality review activities and process improvement initiatives to support operational accountability, consistency, and service performance.
- Translate complex operational and analytical data into clear, actionable insights, recommendations, and decision-support materials for managers, leadership, and stakeholders.
- Conduct recurring, ad hoc, trend-based, and scenario-driven analyses to support operational planning, performance evaluation, and continuous improvement initiatives.
- Identify, investigate, and assist in resolving data integrity, reporting, and process inconsistencies across multiple operational systems, reporting platforms, and organizational units.
- Coordinate the collection, validation, integration, and interpretation of data from CMMS/EAM systems and other operational reporting sources to support accurate and reliable reporting practices.
- Prepare reports, dashboards, presentations, visualizations, and operational summaries for leadership, operational units, and cross-functional stakeholders using tools such as Tableau, Power BI, Smartsheet, or Microsoft Excel.
- Serve as a consultative resource to Facilities Management units in interpreting operational data, evaluating performance measures, and identifying process improvement opportunities. Support operational assessments, quality review activities, and performance monitoring initiatives to assist leadership in evaluating operational effectiveness and service outcomes.
- Contribute to the development, refinement, and standardization of reporting practices, analytical methodologies, operational metrics, and performance management processes.