Purpose of Position:

The Customer Service Representative serves as the primary contact between customers and the business. Assist customers with the selection and purchase of all products and services, while maintaining excellent working relationships. Communicate with customers, both external and internal, via telephone and email - enter quotes, orders, notifications, return orders, sample orders, streamline quality issues or concerns and implement customer requirements.

Major Responsibilities:

• Enter and expedite orders in an accurate, timely manner using our processing system
• Prepare shipping and export documentation
• Develop a high level of product knowledge including technical specifications, pricing procedures and systems for all products, tools, and services sold and marketed
• Gain knowledge of credit policy; obtain credit information from customer and customer set up
• Maintain and use files on product specifications, pricing information, open/close customer orders and customer specifications
• Prepare project level/formal quotes/contracts based on the strategies provided by Sales or Product Management
• Participate with order scheduling, quotes, routing, returns, invoicing and credits issued
• Facilitate information transfer between Customers, CSR, Product Management, Sales and Application Engineers
• Develop and maintain good working relationships with internal/external customers, and manage assigned accounts
• Demonstrate ability to work and communicate with foreign markets.
• Assist CS department with clerical responsibilities such as letters on sales leads, product releases, literature packages and samples

Requirements:

• Previous customer service or sales experience required
• A high level of professionalism, interpersonal skills, and flexibility.
• Outstanding verbal and written communications skills
• Highly developed skills of prioritization, personal organization, and time management
• Proven skills at supporting internal and external customers, and nurturing a positive attitude through difficult situations
• Skilled at identifying procedural problems as well as suggesting and implementing solutions
• Excellent verbal/written communication skills along with accurate typing and computer skills
• Must be flexible, have a high energy level and be a team player
• Inside Sales/Sales Development experience a plus
• Knowledge and experience with a CRM (Salesforce or other) a plus
• Foreign Language skills a plus