HealthReach Community Clinic - Job Announcement

Position Title: Medical Office Front Desk Manager (Bilingual Strongly Preferred)

Reports to: Executive Director

Classification: Exempt

Category: Permanent, Full-Time

Schedule: 40 hours per week, Mon-Thurs

The Office Manager will manage the front desk/patient reception for our free medical clinic and work with clinical staff and volunteers to facilitate patient services in both English and Spanish. The ideal applicant for this role will be able to meet the varying unique needs of a free medical clinic, including processing all documentation for annual patient enrollment. This individual must exhibit kindness and compassion for our patients.

Job Qualifications:

• Associate degree or some college required; MOA, CHAA, CNA, or related certification preferred
• Minimum 3 years of medical reception and/or clinical experience
• Some previous management or supervisory experience
• Must have a passion for the mission of HealthReach Community Clinic

Skills, Abilities, and Attributes:

• Excellent written and oral communication skills in English and Spanish (strongly preferred)
• Good judgment and the ability to remain calm when confronted with stressful situations
• Prior experience working with low-income or otherwise vulnerable individuals and families; previous exposure to a free clinic preferred
• Dependable, punctual, and flexible
• Strong organizational skills
• Ability to multitask and set priorities
• Computer proficiency in Microsoft Word, Outlook, and Excel
• Pays close attention to detail
• Experience with an electronic medical records system or practice management system strongly preferred
• Experience working with volunteers a plus

Primary Responsibilities:

• Serve as an integral part of the HealthReach team to facilitate the provision of high-quality medical services for patients
• Manage HealthReach patient enrollment process (process all applications for new and existing patients)
• Supervise all front desk operations, front desk volunteers, and waiting room

• Document and manage pertinent information in our electronic medical records (EMR) system (Athenahealth)
• Use our EMR system to schedule appointments and help maintain patient flow
• Manage patient check-in and provide post-appointment services
• Communicate with patients, staff, and other medical offices regarding patient care information
• Ability to utilize different forms of technology and troubleshoot problems as they arise
• Oversee daily operations and facility needs
• Provide backup interpreting support for Spanish-speaking patients (strongly preferred)
• Oversee inventory of all office supplies and equipment; assist with procurement
• Ensure patient confidentiality
• Answer and direct correspondence to appropriate staff
• Greet all patients and visitors
• Maintain a neat, clean, and functional environment in the office
• Attend all clinical team meetings and other meetings as deemed appropriate by Executive Director
• Act as an ambassador for HealthReach and provide awareness of our services to the community
• Other tasks as assigned by the Executive Director

Physical Requirements: HealthReach Community Clinic is committed to providing a means for job applicants who have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical abilities that are customarily required to perform the essential job functions of this position:

• Vision sufficient to read standard text and read a computer monitor
• Ability to speak and hear sufficiently to communicate clearly in person and over the telephone
• Ability to stand, sit, walk, stoop, and bend routinely
• Manual dexterity to use hands, arms, and shoulders repetitively to operate a keyboard, write, etc.
• Body strength sufficient to lift and transfer 50 lbs.
• Ability to utilize and troubleshoot different forms of technology as needed
• Ability to interact professionally with people from a variety of backgrounds in a high-stress, fast-paced environment

EEO Statement:

HealthReach Community Clinic is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.