Credit Analyst
SPATCO Energy Solutions
Full-Time
Closes on Saturday, January 11, 2025
Job Description
- Manage an assigned portfolio of customers to mitigate loss exposure by ensuring each customer is in full compliance with their approved credit lines. Recommend changes to the existing credit lines where warranted
- Submit invoices through various API customer specific portals to ensure timely payment is received.
- Research any disputes or billing discrepancies and escalate them to the appropriate department(s).
- Follow through with escalation process until resolution is met.
- Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises.
- Discuss status of significant aged receivable balances with Senior Management.
- Collaborate with internal and external customers to resolve any billing or payment discrepancies.
- Monitor collection strategies to reduce DSO; escalate overdue accounts as necessary to senior management.
- Adhere to standard work and continuously seek ways to improve and document processes.
- Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment. application errors, disputes, program changes, new sale requests and opportunities.
- Prepare customer account reconciliations, identifying, and tagging disputed items within assigned portfolio.
- Develop and maintain business relationships with customers, sales personnel and managers.
- Conduct monthly meetings with sales personnel, branch managers and senior management to drive dispute resolution, if required.
- Maintain open communication and good working relationships with senior management and fellow teammates to ensure fulfillment of the Business Unit’s goals and objectives.
- As required, perform all other related functions & special projects as assigned.
- Examples but not limited to:
- Prepare and distribute weekly AR Aging’s to credit team and bi-weekly AR Aging’s to sales team.
- Prepare and distribute monthly account statements to all customers.
- Research unapplied cash and escalate to appropriate department or senior management, when necessary for resolution.
- Process credit applications, as requested.