Responsible for the check-in process for patient arrivals Responsible for Work queues and In-baskets in EMR Review and collect balances, including copayments and outstanding balances Receives, sorts, and files documents where appropriate Handles incoming and outgoing phone calls and fax messages in a timely manner Follows all department procedures relating to new and established patients Responsible for verifying insurance eligibility and benefits and making appropriate updates as needed Ensures the appropriate use of patient and other company related forms Ensures the proper collection and posting of payments on accounts and issues receipts Required to accurately balance collected monies and securing funds at all times Notifies appropriate personnel of entity records that need to be combined or deleted Schedules patients for appointments in accordance with scheduling criteria Performs electronic medical records functions Ensures the adherence to processes as dictated by policy, procedure, and the Registration Manual