Scheduling & Registration Specialist
UNC Charlotte
Full-Time
Closes on Monday, August 3, 2026
Job Description
- Academic Scheduling & Maintenance: Manage, maintain, and troubleshoot the master schedule of classes to ensure accuracy and compliance with institutional policies.
- Room & Event Optimization: Oversee academic room scheduling, coordinate ad hoc event requests, and utilize analytics to optimize campus space utilization.
- Final Exam Coordination: Develop, implement, and communicate the institutional final exam schedule.
- System & Catalog Maintenance: Perform catalog-level maintenance within the student information system (Banner) via Curriculog.
- Registration Support: Facilitate registration processing, manage time tickets, and directly assist students, faculty, and staff in resolving complex registration issues.
- Training & Schedule Onboarding: Design and lead Section Building Training sessions for departmental schedulers and administrative faculty/staff.
- Project Management & Reporting: Leverage Smartsheet for project management, collaborative task tracking, process automation, and the creation of dashboards and operational reports.
- Data Integrity: Generate, analyze, and disseminate routine data integrity reports for both the schedule of classes and the registration processes.
- Help Desk Resolution: Monitor, triage, and swiftly resolve support tickets in Salesforce and Team Dynamix related to scheduling and registration.
- System Testing: Conduct rigorous user testing for all relevant software and system upgrades.
- Customer Service & Compliance: Deliver exceptional, student-centric customer service while strictly adhering to FERPA regulations and institutional privacy standards.
- Cross-Training: Serve as the primary back-up for Special Enrollments processing and other Office of the Registrar tasks, as needed.