Manage the intake of members or the admission/discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention Handle resolution/inquiries from members and/or providers Handle both inbound and outbound calls from patients.