IT Support Technician - On-Site

Join Our Awesome Team as an IT Technician – Speedway Auto Auction | Concord, NC

Who We Are (And Why You'll Love It Here!)

Welcome to Speedway Auto Auction, where precision meets high-energy excitement! We're the premier dealer-only auto auction serving the greater Charlotte, NC area and beyond. What we've built here is something special, and we're genuinely proud of it. Located at 224 Highway 49 South, Concord, NC 28025, we showcase hundreds of vehicles through our lanes every Tuesday starting at 1:00 PM!

We're not just about moving cars, we're about creating a workplace where employees are excited to start each day. Our motto captures it perfectly: "Service Is What We Do Best!"

What Makes This Role Special

Speedway Auto Auction is a fast-paced, technology-driven automotive auction where IT reliability is critical to daily operations and live auction performance. We are seeking a hands-on, service-oriented IT professional to serve as the primary on-site IT resource, ensuring systems, networks, applications, and auction presentation technology run flawlessly.

Your Day-to-Day Adventures

• Provide on-site and remote technical support for desktops, laptops, printers, scanners, mobile devices, and peripherals
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues
• Serve as the primary local escalation point for IT issues at the auction
• Document incidents, resolutions, and procedures clearly and accurately
• Provide basic administration and troubleshooting for Windows Server (2016–current), by supporting Windows desktops, laptops, and Office 365 user access.
• Configure, support, and troubleshoot A/V systems (sound systems, TVs, displays, cameras, and related equipment) used during live auctions
• Administer basic network devices, including switches and print servers
• Troubleshoot Layer 1 and Layer 2 networking issues
• Identify recurring issues and recommend solutions to improve reliability and efficiency
• Assist with small projects, upgrades, hardware refreshes, and improvements

What We're Looking For (The Must-Haves)

• Associate’s or bachelor’s degree in IT, Computer Science, or related field. Equivalent hands-on experience in lieu of formal education
• 3+ years of relevant experience in a Help Desk or Field Technician role providing PC support. Preferred experience in a Managed Service Provider (MSP), Help Desk, or Auction environment. 
• Strong knowledge of Windows 10/11, Windows Server (2016 – current), and iOS/Android mobile devices.
• Certifications in CompTIA A+, CompTIA Network +, and Windows Desktop, preferred.
• Strong working knowledge of desktop & laptop hardware; printers, scanners & peripheral devices; layer 1 & 2 switching; Office 365 support; and active directory concepts
• Strong attention to detail and accuracy; and the ability to prioritize tasks and manage time efficiently
• Successfully able to complete and pass a background check and drug screen. 
• Must have a valid driver’s license & ability to meet auto insurance guidelines

The Good Stuff (AKA Your Benefits & Perks!)

• Competitive hourly wage based on experience with discretionary bonus potential

Benefits That Actually Matter:

• 401(k) retirement plan with company matching (because future you will thank us!)
• Health, dental, and vision insurance (we've got you covered)
• Health Savings Account (HSA) for those unexpected moments
• Life and disability insurance for peace of mind
• Employee assistance program (we're here for you beyond work too)
• Paid time off (because everyone needs a break!)
• Real opportunities to grow and advance your career within our auction group

The Details

• Schedule: Monday - Friday, normal business hours (flexibility to adjust hours based on operational needs)
• Location: 224 Highway 49 South, Concord, NC 28025
• Environment: Professional office setting within our busy auction facility
• Style: Full-time, permanent

Ready to Build Your IT Future With Us?

We can't wait to meet you and show you why our team loves the variety, pace, and supportive atmosphere we offer. If you're ready to bring your IT support skills to one of most exciting auction environments around, apply today and let's get this conversation started!