Promptly and professionally answers / responds to inbound telephone calls, voice mails, and customers who visit the department to accurately assist with questions Promptly and professionally makes outbound telephone calls to customers to facilitate further account processing Responds to patient’s questions in a timely manner, making sure they understand the answer provided Understands the relationship between pricing agencies and insurance companies Negotiates and set up payment plans according to defined organizational policies Communication verbally and online with Collection Agencies and provide current and accurate information to both patient and collection agencies Follow appropriate procedures for canceling accounts placed with collection agencies Manage accounts in assigned work queues and follows up appropriately Fully utilizes patient billing software - EPIC, which includes adding appropriate documentation of steps taken to resolve account; This includes all telephone calls made and received Research and responds to messages in billing software in a timely manner Read and interpret insurance explanation of benefits to accurately determine if review is required and effectively resolve problems for patients Research in - coming correspondence and respond accordingly by forwarding to medical records, complying with requests, updating information Self evaluates workload, prioritizes assigned tasks, and schedules completion of duties in a timely manner