Enrollment Specialist
UNC Charlotte
Part-Time
Closes on Wednesday, March 11, 2026
Job Description
- Serves as the first point of contact for student inquiries for the School of Professional Studies.
- Responsible for recruiting prospective students.
- Following up with existing students for all online academic programs via telephone.
- Email and texting to provide program consultation and guide students through information gathering and decision making process of application and enrollment.
- Participates in appropriate recruitment and enrollment activities including:
- Information sessions, program knowledge sessions.
- One one one meetings with Program Management and Associate Director of Enrollment.
- Manage inquiries to achieve prompt contact and meet weekly application goals and utilize approved recruitment policies/formats.
- Become knowledgeable about all online academic programs and processes so as to guide students accordingly.
- Understand collaborating department processes and manage daily relationships with key stakeholders.
- Have functional knowledge of admissions and application CRM Slate.
- Utilize Salesforce to document and follow up with prospective students.
- Update enrollment statuses daily. Utilize dashboards as a tool for follow up and strategy for outreach.
- This position requires a strong focus on providing exceptional customer service and creating a positive experience for a wide variety of customers including staff and students.