Co-Op, Operations Analytics (Fall, 2024)

United States, Georgia, Atlanta

Operations Anlys & Performance

19-Mar-2024

Ref #: 23881

LinkedIn Tag: #LI-MP2

How you'll help us Keep Climbing (overview & key responsibilities)

Operations Analytics co-ops will work with analytics professionals supporting one of the following functions or departments:

• Competitive Analysis & Schedule Support (CASS) - Optimize aircraft schedule to maintain peak on-time performance

• Corporate Safety, Security & Compliance (CSSC) - Support the safe and secure operation of the airline

• Crew - Pilot and Flight Attendant operations and performance efficiency

• Delta Connection (DC) - Support end to end analytics and cross-divisional operational initiatives and improvements for the operation of Delta's regional airlines

• Flight Operations (FOP) - Aircraft and gate to gate operations and performance

• In Flight Services (IFS) - Customer onboard experience and catering operations and performance

• Operations & Customer Center (OCC) - On-time flight metrics

• Technical Operations (TOP) - Maintenance operations

Though individual responsibilities will vary by function, some examples are given below:

• Measure current operational performance and/or customer satisfaction

• Identify optimization opportunities to reduce injuries and security line wait times

• Research, analyze and interpret operational data

• Develop new reports and dashboards and automate existing ones

• Perform reliability/root-cause analysis for parts and maintenance

• Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules

• Seek operational improvements to reduce aircraft taxi time and flight time

• Maintain, run and improve staffing models to support airport operations

• Provide strategic and operational support and develop performance metrics and goals

• Develop success factors and statistical evaluations of new procedures and systems

Benefits and Perks to Help You Keep Climbing

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What you need to succeed (minimum qualifications)

• Students must be able to complete the below schedule while actively enrolled in school:

  Fall 2024

  Summer 2025

  Spring 2026

• Undergraduate students in pursuit of a Bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, or Information Systems in a 4-year degree program

• Must be available for three alternating semesters

• Candidate is team oriented and highly supportive of continuous improvement methodologies

• Strong organizational, project management, and verbal/written communication skills are essential

• Proficiency in Microsoft Office Suite and data analysis

• Proficiency in BRIO or similar database query tool knowledge and Macro programming is strongly preferred

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

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