Contact Center Specialist
UNC Charlotte
Part-Time
Closes on Sunday, February 22, 2026
Job Description
- Work includes managing, administering, directing, promoting, and leading activities in the areas of financial aid, registration, student accounts, campus life, and other administrative units dedicated to student service.
- Employee is responsible for managing data using a variety of technology and software applications, making independent decisions within federal, state, and university policies, interpreting, communicating, and adhering to policies and procedures, developing and establishing adequate internal controls to support legislation, evaluating patterns and recommending alternatives, student personnel management and scheduling, student development, developing and maintaining effective working relationships with and among students, parents, faculty, and staff, and other external entities and providing excellent customer service.
- This work may also include research, planning, development, and implementation of student programming in response to student and university needs.
- Work will often require extensive contact with counterparts and colleagues at other Universities, as well as the campus community to explain programming options, processes, policies, and procedures.
- Employee is required to exercise confidentiality in accordance with policy and applicable state, federal and local laws such as FERPA (Family Educational Rights and Privacy Act), PCI (Payment Card Industry), and HIPAA (Health Insurance Portability and Accountability Act).