Integrated Absence Claims Specialist - Hybrid

**To be considered for this role please apply using this link

Apply here: https://career4.successfactors.com/sfcareer/jobreqcareerpvt?jobId=75728&company=TalentPerfMgt&st=C3F1EC2F0E7D21CE8A492849C3A5A7DD34584503

We are excited to bring on a highly motivated Integrated Absence Claims Specialist to staff our ever-growing Charlotte, NC, claims organization.  

As an Integrated Absence Claims Specialist, you will manage a workload of Short-Term Disability claims and their associated leaves. You will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment from the comfort of your own home, then please read on! 

*This position is a hybrid role and will require you to come in to the Charlotte, NC, office 3 days a week. The office is located at 13830 Ballantyne Corporate Place, Crawford Building, Ste. 350, Charlotte, NC 28277.

Learn more about a Day in the Life of a Claims Specialist at Lincoln Financial Group!

What you'll be doing

• You will communicate with claimants, employers and various medical professionals through phone and e-mail to gather information regarding Short Term Disability Claims, Family Medical Leaves, and state benefits when applicable. 
• You will collaborate with fellow case managers, nurse case managers and consulting physicians to make appropriate and timely claim determinations.  
• You will review complex medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning. 
• You will complete accurate financial calculations consistent with company and state guidelines.  
• You will provide exceptional customer service and proactively recognize customer needs and areas of opportunity.
• You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality. 

What we’re looking for

Must-have experience (Required):

• High School diploma or GED.
• 1-2 years of experience in claims, leaves or customer service.
• Strong written and verbal communication skills.
• Excellent organization skills with the ability to multi-task.
• Ability to work with others in a fast-paced, team environment. 
• Ability to quickly learn complex systems and product knowledge. 
• Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.  
• Ability to be adaptable/flexible as business needs change.  
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 

Nice-to have Experience (Preferred): 

• Experience with disability and/or absence management.
• Strong mathematical skills for payment calculations
• Previous remote/work from home experience. 
• Passion for helping, servicing and educating others and the desire to build rapport during each interaction. 
• Ability to research and problem solve, while providing outstanding customer service. 

Application Deadline

Applications for this position will be accepted through Friday, February 27th, 2026, subject to earlier closure due to applicant volume.