Conduct solution focused consultations; helping clients define goals, plan action and gain insight Assess and refer to appropriate programs and services including but not limited to: Work-life, behavioral health, substance abuse/chemical dependency and community-based resources Assist with referrals for members needing ongoing/additional counseling services Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.) Provide manager consultation services on a variety of work-related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues Provide crisis intervention and management support in response to Critical Incidents Conduct on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns) Participate in monthly 1 on 1’s, team meetings, and other customer meetings as required Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members. Follows state and federal licensing practices Other projects as assigned by manager