Greet patients and direct them to appropriate departments Answer phone lines, direct calls, and take messages as needed Verify patient information and insurance eligibility; collect payments Direct patients to complete forms and process patient-related paperwork Inform the provider’s assistant of no-shows and cancellations Make follow-up appointments for patients and call patients to confirm appointments Contact “bumped” patients and reschedule appointments as appropriate Perform various front-office duties in a fast-paced, customer-oriented clinical environment as assigned