Job Number 24049936
Job Category Rooms & Guest Services Operations
Location Marriott San Antonio Airport, 77 NE Interstate 410 Loop, San Antonio, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Bricton Group, Inc. (The). The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responsible for the total desk operation.  Serves as the Manager on Duty during the hours of 11pm and 7am, keeping the Director of Rooms and the Front Desk Manager informed of any guest complaints or situations that need immediate attention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

•            Check in/out guests.

•            Post charges and payments to guest accounts.

•            Handle AYS duties.

•            Reconcile all guest service agents’ paperwork. 

•            Print and resolve rate discrepancies.

•            Reconcile credit card totals to batch report and submit to credit card processor.

•            Post room & tax.

•            Print departing folios and distribute to guest rooms.

•            Reconcile and balance all gift shop paperwork.

•            Complete the spreadsheet for banquet event orders and post.

•            Run close day on computer system and run back up.

•            Separate night audit reports for accounting and management. 

•            Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.

•            Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

Job requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED. Experience with Microsoft Excel and Word helpful.  Front desk experience helpful.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors, and fellow Associates.

MATHEMATICAL SKILLS

Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any Associate may be required to work rotating shifts, including weekends, night shifts, and/or overtime.  Also, depending on business demands, hours may be reduced at any time.

Description of Pay and Benefits

Pay: $16.00 per hour

Paid vacation and sick time, 401k w/employer match

medical, dental and vision available after 60 days effective 1st of the following month

free parking, subsidized employee meal and free bus passes

discount trave employee room rates

Airport property. Please send resume to dcastro@marriottsanantonioairport.com  or apply in person 77 NE Loop 410

This company is an equal opportunity employer.

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