Notice: This job posting has closed. The information presented below is for historical reference only.
UNC Charlotte
Full-Time Closes on Wednesday, June 3, 2026
Job Description
This position serves as the first point of contact for student inquiries for the School of Professional Studies and is responsible for recruiting prospective students for online academic programs. The role includes following up with prospective and current students via phone, email, and text to provide program consultation and guide them through the information-gathering, application, and enrollment process. The position also participates in recruitment and enrollment activities such as information sessions, program knowledge sessions, and one-on-one meetings with Program Management and the Associate Director of Enrollment. The incumbent is expected to manage inquiries to ensure prompt contact, meet weekly application goals, and adhere to approved recruitment policies and processes.In addition, this role requires developing a strong understanding of all online academic programs and related processes to effectively guide students, as well as maintaining daily relationships with key stakeholders across collaborating departments. The position utilizes systems such as Slate for admissions and application management and Salesforce to document and follow up with prospective students. Responsibilities also include updating enrollment statuses daily and using dashboards to inform outreach strategies. A strong emphasis is placed on delivering exceptional customer service and creating a positive experience for a diverse group of students, staff, and stakeholders.
