Support Services Associate
UNC Charlotte
Part-Time
Closes on Saturday, June 27, 2026
Job Description
- Receive all incoming mail and scan packages utilizing a handheld scanner.
- Assign packages to Departments utilizing tracking software.
- Handle time and information sensitive mail, acquiring signature from Department liaison for all accountable mail.
- Sort and deliver departmental mail.
- Use databases, links and tools to locate faculty/staff and reroute unidentified mail or improperly addressed mail.
- Manage records and retention system for departmental shipping forms and documents.
- Generate reports from metering machines, perform daily close out procedures reconciling funds and inputting information into databases used for benchmarking.
- Communicate and collaborate with colleagues to ensure work is completed in a timely manner. Serve as department liaison on shipping software, clearly advising departments on shipping options answering questions and inquiries.
- Use Pitney Bowes software to meter outgoing mail and ensure postage is applied to the correct department fund number.
- Ensure all mail count and postage data is accurately recorded in database.
- Position requires frequent rotation on carrier routes for maximum coverage during personnel shortages and authorized absences.
- Identify potential problems/issues and provide solutions.
- Utilize SCLogic database and contact United States Postal Service to investigate and resolve tracking and delivery questions/issues.
- Must remain knowledgeable of University and United States Postal Service shipping requirements, procedures, updates and their application.
- Troubleshoot and perform preventive maintenance on all equipment and software systems.
- Utilize a state owned vehicle to deliver mail to departments on Campus, the Foundation Building, Early College High School, Center City and United States Postal Service.