Greets patients as they arrive and manages wait time Complete check-in and check-out tasks to include insurance verification, and copy required documents Collects co-payments, co-insurance, and deductibles and issues receipts Processes walk-in patients and visitors Answers phones and schedules appointments Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed Manages medical records (maintains, files/scans, prepares for schedule) Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. Keeping updated measures on an Excel spreadsheet Establish and maintain effective working relationships with patients, employees, and the public Performs all other related duties as assigned