Deploys, maintains, troubleshoots and repairs a variety of customer hardware and software throughout Optum Completes routine tasks related to projects and technical requests Provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio Works as directed by their supervisor.  Provides excellent customer service to all levels of employees including customers, peers, and leadership Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department. Leads by example.  Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Represents the department and company in a positive and professional manner Executes project-related tasks Adheres to all OPTUM and departmental policies and procedures Accurately follows documentation and checklists to ensure efficiency and consistency Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Maintains detailed and accurate records in workload management, asset management and administrative applications Adheres to deadlines Actively maintains education and cross-training on all departmental areas of expertise Maintains required certifications and attends training when available and appropriate Participates in inter- and intra-departmental committees and groups as requested by supervisor Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility