Bilingual Customer Service Representative
Curated Jobs
Full-Time
Closes on Wednesday, October 9, 2024
Job Description
Position SummaryMom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.
This is a fully remote position. Employees must be located in Nevada, Idaho or Utah (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.Work hours are Monday-Friday, 8:00am-5:00pm Mountain Time/7:00am-4:00pm Pacific Time with the potential for overtime.Our team members enjoy:
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Tiered growth path for promotion starting Day 1
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Eligible for Referral Bonuses starting Day 1
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Weekly paychecks
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PTO, 401k, & a Full benefits package
Position Responsibilities may include, but not limited to
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Handle inbound and outbound customer service calls with our clients placing their meal order
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Address questions, and provide exceptional customer service
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Input order information into the appropriate client order screen
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Document all conversations with client into client information database
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Ensure all assigned clients are contacted and have an order on file
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Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
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Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
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Bilingual (English/Spanish)
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High school degree or GED
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1 year of previous customer service experience
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Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
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Clear oral communication skills
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Ability to deescalate situations and quickly resolve customer complaints
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Prior experience adhering to company policies and showing core values
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Must have a wired internet connection using an ethernet port
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Must have a quiet workspace that is free from distraction
Preferred Skills & Experience
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1 year of previous call center experience
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Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
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Previous experience working with HIPAA policies and procedures
Physical Requirements
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Repetitive motions that include the wrists, hands and/or fingers
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Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
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Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview
Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
Full-Time Mom's Meals