Communication Center Representative
UNC Charlotte
Full-Time
Closes on Tuesday, September 15, 2026
Job Description
- Answer eight phone lines for Parking & Transportation Services that include regular phone lines, deck payment stations, and transit
- Monitor and respond to radio traffic from parking enforcement employees and transportation drivers
- Log attendance and status of parking enforcement employees and transportation drivers
- Be familiar with the entire campus, including building locations and all parking areas
- Know what parking permit is required for each area and understand restrictions and exceptions for each lot or deck
- Provide directions to all parking areas and campus buildings upon request
- Recommend parking options that make sense for each individual situation, including payment options available
- Assist customers attempting to make payments in visitor parking areas with various issues, including malfunctioning equipment, lack of payment, and general directions to operate the machine
- Provide accurate football and other special event parking information, including purchasing parking permits and different options for tailgating events
- Update records as requested by customers, which includes verifying information in the NC DMV database and Banner
- Monitor cameras and traffic flow in gated parking areas and assist with customer payments when needed
- Maintain accurate logs of malfunctioning meters, equipment, and other issues that are reported
- Accurately enter notes into citations and permit records, which may be helpful for appeal decisions and collection purposes
- Able to remain calm under stressful situations
- Able to research and link vehicle records to current students using NC DMV, parking permit software, and Banner Student Accounts, using all records to obtain the link of address, parents' name, etc.
- Able to effectively operate parking equipment management software to remotely open and lower deck gates, identify issues with equipment from alarms and report to the appropriate person, re-tune equipment loops, verify permit access to determine equipment failure, verify permit access history, and send fees to exit verifiers or Pay on Foot stations as needed
- Respond to radio traffic and provide appropriate information to parking enforcement employees, transportation drivers, managers, and supervisors regarding employee status, permit verification, vehicle update, and authorize citations as needed upon verification of appropriate records