Greets and welcomes patient in person Collects demographic and insurance information Checks in or interview patients to complete appropriate paperwork Directs patient to their appointment or procedure Documents any issues and resolutions in electronic medical record May assist in scheduling add-on appointments Verifies eligibility and benefits information for payers and interprets results Obtains cost information and explains information to patient if necessary Obtains signatures from patients as needed Collects co-pay or deductibles Determines patient need for financial counseling and offers to explain resources available May order supplies in designated work area Uses resources, tools, and procedures to complete accounts in assigned work queues Assists patient in completion of request for information forms and submits to appropriate department May gather medical record information from all departments for collection and distribution