Acts as a strategic partner and consultative resource to the customer, responsible for the customer’s total service experience Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer’s experience Communicates administrative or service-related changes to the customer Deploys and trains customers on UnitedHealthcare’s core wellness tools and resources Reports and advises customers on the level of member engagement with wellness programs and other plan features Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee Coordinates, staffs, and conducts open enrollment meetings and wellness fairs Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate