Technology Support Technician

UNC Charlotte

Full-Time
Closes on Sunday, December 27, 2026

Job Description

Responsible for working with faculty and staff in the performance of duties as a representative of the Classroom Support group. This role requires strong customer service skills.
The position provides tier 1 and 2 support of classroom computer and AV systems in all learning spaces at the University. This position also performs routine maintenance and room checks to test and resolve potential hardware and software issues. The position will serve as the Classroom Support Lead Technician during evening shifts and Saturday shifts, working with the student technician workforce to complete all assigned tasks and support tickets.
Manage technical activities of student technicians. Assist them in growing their technical skill sets, provide training and leadership, and maintain accepted standards through management of quality assurance.
Assess helpdesk tickets, support calls, and intercom help requests to appropriately assign and track assigned technician tasks. Utilize departmental project management software tools to provide updates, track project progress, and indicate completion of all assigned tasks
Promote and develop the proper use of our support tools, including TalkMaster, Crestron Fusion, and Extron Global Viewer, which are utilized to monitor and report on classroom AV equipment for proactive maintenance and support purposes. Full-Time UNC Charlotte

Technology Support Technician - 180754