Intern- Telephony Optimization

Job Locations

US-Remote

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable.

Overview

How you can make a difference

The HealthEquity Intern program aims to provide accomplished students the opportunity to develop their skills while supporting the Company's strategic objectives. Candidates are able to gain real-world experience applying their classroom learnings in a dynamic business environment. They receive coaching and mentoring from an experienced people leader who directs their work and helps ensure their success. HealthEquity interns get the opportunity to sit down with HealthEquity leadership and guest speakers. This speaker series includes our CEO Scott Cutler, our Founder Steve Neeleman, and leaders with expertise in finance, wellbeing, DEI, and recruiting.

We are seeking a motivated and detail-oriented intern to join our Contact Center Operations team. The Telephony Optimization Intern will be responsible for enhancing our telephony data collection and reporting processes, analyzing workflows, and collaborating with cross-functional teams to improve efficiency and customer satisfaction.

What you'll be doing

Gather telephony data from contact center systems and refine the reporting process for improved accuracy and timeliness.

• Review call metrics and identify key performance indicators (KPIs) for effective analysis.

• Map out current workflows from inbound calls to issue resolution, identify bottlenecks, and recommend adjustments.

• Collaborate with IT, operations, and customer service teams to align on metrics, gather relevant data, and share insights regularly.

• Develop and maintain enhanced reporting dashboards that visualize contact center KPIs.

• Document current processes and provide recommendations for improvement.

• Present key findings, trends, and actionable recommendations to leadership.

What you will need to be successful

• Currently pursuing a degree in Business, Information Systems, or a related field.

• Strong analytical and problem-solving skills.

• Excellent communication and presentation skills.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

• Experience with data collection and reporting tools is a plus.

**Our program begins May 19th, 2025 and runs through August 8th, 2025.

LI-Remote

This is a remote position.

Salary Range

$24.00 / hour

Benefits and Perks

This is a remote intern opportunity. The rate of pay is $22-$24 per hour and is eligible to receive an internet stipend.

As an intern, you can participate in wellness activities, receive a movement money stipend, and participate in our Purple with Purpose program where you are paid to volunteer hours working with a local organization of your choice.

Why work with HealthEquity

Why work for HealthEquity

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

Come be your authentic self

HealthEquity, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEOpolicy, or about HealthEquity's... For full info follow application link.