Commercial Excellence Senior Analyst

Opportunity Summary: The Commercial Excellence Senior Analyst provides regular and ad hoc reporting, analysis, and presentation of critical customer and internal information for the sales leadership and executive team.

This position is based at a Smurfit Westrock home office location (Atlanta GA or Richmond VA).

The primary focus for the Commercial Excellence Senior Analyst is to understand business challenges to analyze complicated information and provide recommendations. This requires cross-functional collaboration with stakeholders in Sales, Operations, Supply Chain, Finance, Strategy, Accounting, and others to identify the data analytics and metrics needed to drive commercial excellence, customer satisfaction, and enable leadership decision making. High-quality, data-driven analytics are required along with the ability to create executive level presentation material. The ideal candidate should have the knack for seeing solutions in disparate data sets and the business mindset to convert insights into recommendations and/or clear, executive level presentations.

How you will impact Smurfit Westrock:

• Manage and publish daily invoice tracking to forecast for the paperboard sales teams

• Monitor the "Always On" customer satisfaction tool (CSAT). Call attention to highs and lows and identify trends and opportunities.

• Provide regular visibility to credit limits, open receivables, and customer payment behavior for the commercial teams to enable faster resolution of credit issues and invoice concerns for and to provide a better experience for our customers

• Create comprehensive customer presentations for priority customers for both internal use and customer-facing meetings

• Determine how AI should be used by the commercial teams to create efficiencies

• Create ad hoc reporting as required to support the business leaders and sales teams

• Identify and implement solutions to remove barriers from the selling process Using Smurfit Westrock\u2019s analytical suite of tools

• Drive consistency in sales team usage of the CRM tool including opportunity maintenance and value-added services reporting

What you need to succeed:

• Experience providing analysis and presentations to senior business leaders

• Reporting and analytical experience providing reporting from multiple data sources (QlikSense, Power BI, and Alteryx experience preferred)

• Ability to translate business requirements into program logic and automated tools

• The ability to analyze large data sets and draw conclusions, analyze risks, and recommend potential actions for complex business scenarios

• Strong written and verbal communication skills with the ability to build presentation information suitable to be shared with all levels both internally and externally

• Capability to communicate technical information to a non-technical audience

• A focus on providing the best possible experience for Smurfit Westrock\u2019s customers by supporting our customer-facing teams

• Demonstrated ability to work independently and collaboratively across the organization

• Supply chain experience and knowledge is a plus to ensure an understanding of the data

• Bachelor's degree and previous analytical work experience required

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.