Provide exceptional service to all customers Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary  Collect appropriate co-pays and adhere to all cash handling policies Schedule appointments as necessary, verifying correct visit type and primary care provider Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted Work with back office staff to ensure smooth patient flow Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas