Customer Support Assistant

At Terrafugia Inc., we’ve recently resumed operations and are expanding our team for the next phase of the business.

We’re looking for a dependable and customer-focused Customer Support Assistant to help support customers and contribute to our day-to-day service operations.

You’ll work with team members to respond to customer questions, provide helpful information, document requests, coordinate follow-ups, and help ensure customer needs are handled in a timely and professional manner.

As you become familiar with the business and our support processes, you’ll have opportunities to take on additional responsibilities and develop communication, problem-solving, and customer service skills that can support your long-term career.

What You'll Do

• Respond to customer inquiries through email and other available communication channels.
• Provide clear, professional, and helpful information to customers.
• Assist with routine customer questions and service-related requests.
• Document customer interactions, requests, and follow-up items accurately.
• Coordinate with internal team members when a customer inquiry requires additional assistance.
• Follow up on outstanding customer requests to help ensure timely resolution.
• Maintain accurate and organized customer support records.
• Help identify recurring questions or issues and communicate them to the appropriate team members.
• Learn and use the systems and tools needed to support customer service workflows.
• Support other administrative and operational tasks related to customer service as needed.
• Contribute ideas and practical improvements that can help make the customer support process more efficient.

What We're Looking For

• Strong written and verbal communication skills.
• A helpful, patient, and professional approach to customer interactions.
• Good organization and attention to detail.
• The ability to listen carefully, understand questions, and provide appropriate responses.
• The ability to manage multiple requests and follow through on commitments.
• A willingness to learn new systems, processes, and responsibilities.
• The ability to work independently while staying connected with a remote team.
• Good judgment and a professional approach to handling customer information and communications.
• Basic familiarity with common workplace tools such as email, calendars, spreadsheets, and Microsoft Office or similar productivity software.

Who Should Apply? Recent graduates and candidates who have developed relevant skills through school, internships, volunteer work, student organizations, part-time work, customer-facing experience, or other experiences are encouraged to apply.

What You'll Gain

• Practical experience in customer support and business operations.
• Experience communicating with customers in a professional environment.
• Opportunities to develop communication, problem-solving, organization, and coordination skills.
• Exposure to different teams, workflows, and business functions.
• Experience working in a remote professional environment.
• A chance to contribute within an innovative aviation and advanced mobility environment.

Benefits

Eligible employees may have access to a comprehensive benefits package that can include:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company contribution or matching.
• Paid time off and paid holidays.
• Employee assistance and wellness programs.
• Flexible work arrangements and remote-work support.
• Professional development and continuing education opportunities.

Desired Skills

Customer Service, Communication Skills, Written Communication, Problem Solving, Attention to Detail, Organization, Microsoft Office, Spreadsheets, Customer Relations, Follow-Up, Coordination Skills, Administrative Operations

Compensation: Determined based on qualifications, relevant experience, skills, and overall fit for the position.