Health Quality and Stars Director, Program Delivery

Become a part of our caring community and help us put health first

Health Quality and Stars (HQS) is an organization that is responsible for improving health outcomes and advancing the care experience of our members and provider partners through quality solutions. HQS is committed to caring for our customers and delivering high plan quality as rated by the Centers for Medicare and Medicaid Services (CMS).

The HQS Director, Program Delivery will provide leadership for program management & process improvement in support of our Stars organization. The Director will play a pivotal leadership role in establishing, organizing, and overseeing a newly established team dedicated to driving strategic program initiatives and robust process documentation practices. Additionally, the Director will lead high-profile and priority projects, guiding a team of 5-7 Program and Process Delivery associates to achieve operational excellence and deliver business value.

Use your skills to make an impact

Key Responsibilities:

• Develop and implement a comprehensive intake process for program and project requests, ensuring alignment with organizational goals and resource availability.

• Establish portfolio management practices, including tracking, reporting, and ongoing prioritization of initiatives to maximize impact and efficiency.

• Lead high-profile, cross-functional projects, ensuring timely delivery, effective stakeholder engagement, and achievement of defined objectives.

• Oversee and enhance process documentation standards, ensuring consistency, accuracy, and accessibility across all team outputs.

• Lead and develop a team of Program and Process Delivery associates, fostering a collaborative and high-performance culture.

• Partner with senior leadership and stakeholders to identify opportunities for process improvement and strategic alignment.

• Monitor and report on key program metrics and performance indicators, providing actionable insights and recommendations.

Required Qualifications

• Bachelor's Degree

• 8 or more years of program delivery, project management and/or process improvement

• 3 years or more of management experience

• Experience managing large scale projects/initiatives in a fast-paced environment

• Ability to manage stakeholders and hold them accountable for deliverables

• Ability to manage multiple initiatives and navigate competing priorities

• High level of business acumen

• Exceptional relationship building and communication skills

• Strong knowledge of Microsoft Office XP products (Word, Excel, SharePoint)

• Excellent communication skills, both oral and written

Preferred Qualifications

• Master's Degree

• Knowledge and/or experience within the Stars Organization, Risk Adjustment and/or Provider

• PMP or CAPM Certification

• Lean or Six Sigma certification

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$150,000 - $206,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 02-17-2026

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.