Temporary Contact Center Specialist
UNC Charlotte
Temporary
Closes on Monday, August 17, 2026
Job Description
- Provide front-line student support by assisting with administrative tasks and inquiries related to financial aid, registration, student accounts, and campus life.
- Execute daily operations following established federal, state, and university guidelines to support student academic and social development.
- Manage and update student data accurately using specialized software applications and campus technology.
- Interpret and communicate university policies and procedures clearly to students, parents, faculty, and staff to ensure high-quality customer service.
- Collaborate with campus colleagues and counterparts at other institutions to explain programming options, administrative processes, and procedural requirements.
- Maintain effective working relationships across the university community to facilitate efficient service delivery and problem resolution.
- Assist with the implementation of student programming and research initiatives as directed to meet evolving university needs.
- Coordinate student personnel tasks, including basic scheduling and guidance of student workers within the unit.
- Ensure strict confidentiality of sensitive records in full compliance with FERPA, PCI, and HIPAA regulations.
- Identify and report patterns in student inquiries to supervisors, recommending practical alternatives to improve the student experience.