Solid analytical skills required to support, compile and report key information Drive processes that directly impact Revenue, HEDIS/STAR measures and Quality Metrics, and total cost of care, as appropriate Use data to identify trends, patterns and opportunities for the business and clients. Develop business strategies in line with company strategic initiatives Engage provider staff and providers in analysis and evaluation of functional models and process improvements; identify dependencies and priorities Evaluate and drive processes, provider relationships and implementation plans Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the performance of related metrics and goals Collaborate with internal leaders to foster teamwork and build consistency throughout the market Serves as a liaison to the health plan and all customers Requires strong presentation skills, problem solving and ability to manage conflict and identify resolutions quickly. Have the ability to communicate well with physicians, staff and internal departments