Answers phones and schedules appointments Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed Greets patients as they arrive and manages wait time Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents Collects co-payments, co-insurance, and deductibles and issues receipts Manages cashier box and daily deposits according to company policies Processes walk-in patients and visitors Manages medical records (maintains, files/scans, prepares for schedule) Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. Establish and maintain effective working relationships with patients, employees, and the public Performs all other related duties as assigned