Lead Quality Assurance Specialist
UNC Charlotte
Full-Time
Closes on Tuesday, September 8, 2026
Job Description
- Conduct independent evaluations of campus facilities to assess cleanliness, maintenance conditions, safety concerns, and operational readiness against established standards, including APPA levels and applicable regulatory expectations.
- Perform structured facility inspections with attention to operational quality, life safety considerations, and compliance readiness, identifying conditions that may affect Department of Insurance (DOI), Fire Marshal, or other regulatory inspections.
- Interpret and apply established operational standards, inspection criteria, and departmental expectations when assessing facility conditions and service delivery performance.
- Identify deficiencies, hazards, recurring quality issues, and operational concerns requiring corrective action and communicate findings to appropriate operational leadership and campus partners.
- Develop and recommend corrective actions and operational improvements to support service consistency, compliance readiness, and overall facility condition and performance.
- Maintain accurate, consistent, and standardized documentation of inspections, findings, corrective actions, and follow-up activities to support reporting and operational tracking.
- Monitor recurring facility and service-related issues to identify trends and support proactive efforts to improve conditions and reduce repeat deficiencies prior to formal inspections or audits.
- Communicate inspection findings and facility-related concerns to building liaisons, faculty, staff, contractors, and Facilities Management leadership in a clear, accurate, and professional manner.
- Collaborate with Analytics and Process Improvement staff to support reporting, trend identification, and continuous improvement initiatives related to facility conditions and service delivery performance.
- Partner with Learning and Development staff to support development of training materials and operational guidance related to custodial standards, maintenance expectations, APPA levels, and inspection readiness practices.
- Provide working lead support for quality assurance activities, including coordinating inspection assignments, reviewing inspection documentation for consistency, and supporting training and onboarding of QA staff.
- Exercise independent judgment in prioritizing inspection activities, escalating significant operational concerns, and coordinating follow-up actions within established procedures and program guidelines.
- Participate in continuous improvement efforts by providing field-based observations and quality assurance input to support enhancements in service delivery, facility performance, and inspection readiness across Facilities Management operations.