Performs assigned duties as directed by the prescription specialist supervisor Interacts effectively and professionally with all location departments at Reliant Medical Group Interacts effectively and professionally with all patients, prescribers and payors and pharmacies related to any and all prescription requests Develops proficiencies in utilization of Epic Works independently and handles multiple tasks Greets patients over the telephone to ensure prompt service for patient needs Performs computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation, chart review, and provides accurate documentation in Epic Accurately reviews and processes e-prescriptions, faxed prescriptions, my-chart renewals, patient calls per Prescription Department guidelines Accepts customer, insurance and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law Communicates any issues which may delay the prescription to the patient. Works directly with the prescription specialist supervisor to coordinate the resolution for the patient Assists with maintaining the prescription pool by keeping it up to date and while also managing open encounters and in-basket management Follows all asset protection and personal safety guidelines as outlined in the department Policy and Procedures Responsible for obtaining correct Prior Authorizations forms. Completes and processes prior authorizations for medications that are not covered by patient’s insurance