User Research HealthTech Moderator (Atlanta, GA)

Job Description

Hiring a User Studies Moderator to join a dynamic team in Atlanta, GA that specializes in wearable health tech research studies! This project starts early September and runs until 2027.

Schedule: Full time Mon - Friday, 8am -6:30pm*, potential saturday work

Project Duration: Sept - End of 2026 *potential extension

Overview:

We are seeking a detail-oriented and empathetic User Research Moderator to facilitate research sessions with participants testing a wearable prototype device. This role is critical to ensuring smooth study execution and gathering valuable insights for product development.

Key Responsibilities:

-Coordinate and conduct user study sessions, ensuring participants feel comfortable and informed.

-Engage in one-on-one interaction with each participant throughout the session.

-Instruct participants on how to interact with the study prototype device, following the research protocol.

-Collect demographic information and take measurements of each participant's hip and waist as part of the study requirements.

-Observe and document participant interactions, behaviors, and feedback accurately.

-Take detailed notes on errors, issues, and important information related to the specific protocol you are running.

-Troubleshoot basic device issues during sessions and escalate technical problems when needed.

-Maintain confidentiality and adhere to the organization's standards.

-Provide clear, concise summaries of findings

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Qualifications:

-BA Degree in Biomedical Engineering or similar fields

-Strong communication and interpersonal skills.

-Ability to follow structured protocols while adapting to participant needs.

-Experience troubleshooting wearable technology, healthtech prototypes or medical devices

-Detail-oriented with excellent organizational skills

-Prior experience working as a studies facilitator or usability tester

-Project coordination background and attention to detail MA degree

Clinical Research Background

User Research background specifically in the healthcare field