MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

JOB SUMMARY

Provide administrative and company technical support for the MercuryGate TMS. The primary responsibility of this role is to provide configuration solutions for the various MODE Global product lines (OTR, LTL, IM). Position will be required to provide repeatable solutions thorough implementation of standard configuration and workflows for each customer (IBO) based on set of business requirements. Troubleshoot and resolve system problems to assist operations in satisfying customer needs. Assist in configuration, testing and deployment of software releases, ensuring all releases are deployed to production with no defects.

ESSENTIAL JOB FUNCTIONS:

Provide solutions to new and existing business utilizing set of standard TMS system configurations, code tables and dynamic rulesets (workflow) Effectively interact and communicate with corporate team and the end customer during implementation / on boarding Ability to perform gap analysis / develop business requirements for TMS enhancements Support system software upgrades through functionality and regression testing Provide assistance to internal users in resolving system functionality/performance issues Ability to effectively troubleshoot issues to get to the root cause as well as providing fix Support other Mode technology platforms including but not limited to IES (Descartes), 2Ship, MacroPoint, Project 44, Softmodal, and Avasoft BOT development MMO Optimization EZ-vision installation and operation

Qualifications

MINIMUM QUALIFICATIONS:

Bachelor's degree or equivalent experience Strong problem solving and troubleshooting capabilities People skills - the ability to establish effective working relationships across multiple groups (managed transportation operations, support groups, external customers, carriers, and software vendors) Communication skills - excellent oral and written communications Excellent organizational skills - ability to handle multiple tasks/meet deadlines in a fast-paced environment. Strong follow-through to deliver results 1-3 years' experience in logistics or transportation industry 3 years' work experience with the MercuryGate TMS

At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity