Administrative Support Associate
UNC Charlotte
Part-Time
Closes on Wednesday, May 21, 2025
Job Description
- Serve as the primary Staff Assistant for the Department of Languages, Cultures and Translation, and as the face of the department in the main office.
- Provide detailed information about the 28 programs of the department to students.
- Make recommendations to leadership regarding processes which need streamlining attention, and facilitates change.
- Manipulate generic reports on students to yield results needed to make decisions on scholarship award eligibility, honors criteria, etc.
- Extract placement test data and import the results into Banner.
- Maintain enrollment data and provide information to the leadership team about trends.
- Work with data obtained from Report Express/Report Central and other resources to generate statistics and charts, including faculty advisor assignments and graduation reports.
- Work with the Chair, Associate Chair and Graduate Program Directors, Business Services Coordinator, as well as the Professional Advisor and Program Coordinators on special projects such as Program Review, ROI reports, Assessment, Policy Audits, and other projects assigned by the Dean’s Office and Academic Affairs.
- Use in-depth knowledge of the university, the department, and the language programs and policies to communicate and refer faculty, students and staff to department and university resources.
- Administer the online and in-person Language Placement Test.
- Respond on phone, and in person to inquiries about class registration, placement, proficiency, eligibility, and alternatives to language requirement policies. Explain such policies to students, faculty, and the general public.
- Assist department leadership, committees and faculty with creating and maintaining personnel files. This includes the review, proofreading and editing of confidential materials.
- Manage all faculty and staff travel, including P-Card purchases, submission of reimbursements, and maintaining the department’s travel budget.
- Serve as Concur Delegate for all faculty in the department, and keep up to date on, and communicate all Travel policies to travelers.
- Make recommendations to the Chair and Business Services Coordinator regarding the use and distribution of funds for travel.
- Serve as first point of contact for resolving faculty and student issues and problems, and direct them to the appropriate experts or institutional resources.
- Explain and interpret departmental policies and procedures regarding placement, proficiency certifications, and petitions such as substitution/waivers.